Customer Service – more than just a call center
Customer service and/or support is one of the staples of a positive customer experience. But many companies usually rather react than act proactively and therefore lose customers who don’t want to be stuck in a call center-holding pattern.
The ec4u blog informs
– How new business models can reduce customer choice and diminish the experience despite innovation.
– Find out what churn rates tell you about your customer’s journey, their obstacles and how you can minimize them.
– How to ease the need for customer service by optimizing the experience (and workflows).
Our consulting experts can help you to create a customer journey that gives your customers a positive experience throughout all buying phases. Find out where your customers need service, where they (and you) profit from self-service options and establish a service management that learns from your (and your customer’s) mistakes.
And now: enjoy our blog!