We continue our topic Digital Transformation and Sales Performance Management. in this part of our interview series, our expert Mario Pufahl, CSO at ec4u, talks about the role of employees when it comes to the digital transformation.
Customer Service – more than just a call center
Customer service and/or support is one of the staples of a positive customer experience. But many companies usually rather react than act proactively and therefore lose customers who don’t want to be stuck in a call center-holding pattern.
The ec4u blog informs
– How new business models can reduce customer choice and diminish the experience despite innovation.
– Find out what churn rates tell you about your customer’s journey, their obstacles and how you can minimize them.
– How to ease the need for customer service by optimizing the experience (and workflows).
Our consulting experts can help you to create a customer journey that gives your customers a positive experience throughout all buying phases. Find out where your customers need service, where they (and you) profit from self-service options and establish a service management that learns from your (and your customer’s) mistakes.
And now: enjoy our blog!
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