Telecommunication: the channels are changing

Since 2014, Carsten Stuwe is working for ec4u expert consulting ag as a consultant in the field of Oracle/Siebel. We asked him some questions about Digital Transformation in telecommunications projects.

Hello Carsten. How do you run Digital Transformation projects?

You have to talk about the process beforehand. What does the customer need on the functional side? Then, you can discuss in detail how this can be realized technically. Only very rarely this can be done by simply installing a piece of software. That’s why you need a very individual customer approach.

Digital Transformation: individual responses to customer’s needs

What are the biggest challenges in the telecommunications industry?

The old analogue telephone connections that some people still have and that every telecommunications company wants to get rid of. They want to have IP-based telephone connections to manage them more easily and also to be ready for vectoring in order to have competitive advantages. Then, we are also speaking about mobile bandwidths. There are telephone connections where normal bandwidths are connected with mobile bandwidths to make the connection faster for the customer. In other words, a complete new world of products the customer can buy. Especially, with large enterprises, it is a big challenge to implement this along the entire customer journey.

What is ec4u’s task?

ec4u’s task is to support the customer with transferring the Digital Transformation requirements into technical requirements, which the developers will later implement. It’s especially challenging with large enterprises: Many different systems interact with each other and products are more complex than in any other industry. Often, working on the functional requirements with the customer and then defining technical measures that the developers can implement is a very long process.

Digitized working environments need to be flexible for employees

How does digitalization impact the world of work?

I’m convinced that nine-to-five schedules will definitely change. We are seeing this in the consulting business and in the telecommunications industry, for example, where workplace flexibility is increasing, even in office jobs. Moreover, a lot of employers don’t really care anymore where work is done, as long as it is done properly.

Thank you, Carsten.

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