Since 2014, Carsten Stuwe is working for ec4u expert consulting ag as a consultant in the field of Oracle/Siebel. We asked him some questions about Digital Transformation in telecommunications projects.
To create the perfect customer journey, you need to define, identify and structure all necessary elements. Especially touchpoints and channels are crucial but tend to get mixed up when it comes to customer journey mapping.
https://www.ec4u.com/ec4u-blog/wp-content/uploads/sites/3/2017/04/channel_RonPorter_Pixabay.jpg271710Juliane Waackhttps://www.ec4u.com/ec4u-blog/wp-content/uploads/sites/3/2016/02/Logo-ohne-Schriftzug.pngJuliane Waack2017-04-06 09:00:152020-09-01 11:49:34Touchpoints and channels: know the difference
What is the status quo regarding customer journey management (CJM) in German companies? We asked 188 experts and leaders from companies across all industries. The result: CJM is relevant but not yet a priority.
https://www.ec4u.com/ec4u-blog/wp-content/uploads/sites/3/2017/02/customerjourney_maxmann_Pixabay.jpg270710Juliane Waackhttps://www.ec4u.com/ec4u-blog/wp-content/uploads/sites/3/2016/02/Logo-ohne-Schriftzug.pngJuliane Waack2017-02-23 08:00:102020-10-23 12:05:01ec4u study about Customer Journey Management in German companies
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